Resources and Support for Ukraine
Official websites and helplines
What follows is pertinent Ukrainian response information (links and phone numbers) for Ukrainians entering specific countries. Click below to view the respective resources provided by each country.
Austria
- Federal Ministry of European and International Affairs
- Ministry of Interior
- Helpline: +43126768709460
Belgium
- News and Info for Ukrainian Asylum Seekers
- Info Hub for Asylum Seekers in Belgium
- Helpline: +322 488 88 88
Bulgaria
- Bulgarian resources for Ukrainian Refugees
- Helpline: +35929482404
Croatia
Czechia
- Czechia: News, Basic Information, FAQs
- Helpline: +420 974 801 802
Estonia
Finland
Greece
- Information for Displaced Persons from Ukraine
- Helpline: 302131629600
Latvia
- Latvia: Resources to Receive and Offer Services
- Helpline: 371 273 80380
Lithuania
- Lithuania: Information for Ukrainian Citizens
- Migration Helpline: 370 5 271 7112 (7.30 to 21.00)
- Accommodation Helpline: 370 677 22222 (24 Hours)
- Humanitarian Aid Helpline: 370 684 98 688 (24 Hours)
Luxembourg
- Luxembourg: Reception of People - Ukraine
- Helpline: 352 6 217 96780
Netherlands
- Netherland's Resource Page for Entering the Country
- Helpline: 088 043 0430 (Standard Charges Apply)
- International Helpline: 31 88 043 0430
Poland
- #PomagamUkrainie: Resource to Receive and Offer Services
- Helpline of the Office for Foreigners: +48 47 721 75 75
- Helpline for the Victims: +48 222 309 900 (24 Hours)
- Helpline for the Ukrainians Seeking Medical Help: 807 190 590 (24 Hours)
Portugal
- Portugal for Ukraine: Resource to Receive and Offer Services
- Lawyers for Ukraine: FAQ
- Special Support Line for Ukrain Citizens: 211 950 500
Romania
- FAQ for Ukrainians Entering Romania
- Phone Enquiries: 40219590
Slovakia
- Information for Ukrainians Entering Slovak Republic
- Ministry of the Interior Helplines for Ukrainian Speakers: +421 513 816 111, +421 259 765 111
- Permanent Service of the Ministry of the Interior: +421 2 4859 3312
- Košice Region Helpline for Refugees from Ukraine: 0800 222 550, e-mail: pomocukrajine@vucke.sk
Slovenia
- Slovenia's Assistance to the Citizens of Ukraine
- Calls from Slovenia Toll Free Number: 080 41 42
- Calls from Abroad: +38614787530
Spain
- Information for Displaced Ukrainians: What Do I Need to Enter Spain?
- Spain Citizen Services
- Helpline: +34900221122
Humanitarian relief organizations
As the invasion of Ukraine continues to unfold, a humanitarian crisis has emerged forcing civilians to flee their homeland or take up residence in make-shift shelters and subway stations throughout the country. The world is watching the atrocities of war and is naturally wanting to provide help. Below is a non-exhaustive list of organizations providing on-the-ground assistance to the Ukrainian people. Expand to learn more.
If you are coming from Ukraine
For those fleeing the war in Ukraine and going to the European Union, here you will find key information about your rights regarding crossing the border into an EU country, eligibility for temporary protection, applying for international protection, as well as the rights of travel, healthcare, housing and more, inside the European Union. Expand to learn more.
How you can help
Everyone wants to support people who have been forced to flee Ukraine because of the invasion or who stayed in Ukraine and need help. You can help by donating to the numerous organizations that have mobilized in the EU Member States. Click below to access an interactive map of country-specific organizations. Expand to learn more.
Psychosocial impact of war
The International Organization for Migration (IOM) produces many publications, including the World Migration Report, National Migration Profiles, the Migration Research Series, as well as other studies and reports, journals, manuals, flyers, and catalogs. Read about and search the list of regularly published IOM publications below and a booklet for men facing a crisis. Expand to learn more.
General trauma resources
Almost everyone who experiences trauma will be emotionally affected, but not everyone will respond in the same way. The following resources may be useful to the general public on how to cope with trauma and PTSD after an traumatic event. Expand to learn more.
Supporting children after war/trauma
If your child or teenager (or a child or teenager in your care) has been through a traumatic experience, there is a lot you can do to help. These resources, available in various different languages, are available for both parents and providers.
English
Ukrainian
- Age-related reactions to a traumatic event – Вікові Реакції на Травматичні події
- After a crisis: Helping young children heal – Після кризи: Як допомогти дитині зцілитися
- Helping young children with traumatic grief: Tips for caregivers – Допомога маленьким дітям які переживають травматичне горе: Поради для людей що піклуються за дітьми
- Coping in hard times: Fact sheet for youth, high school, and college age – Як пережити скрутні часи: Інформаційний бюлетень для молоді старшого шкільного та університетського віку
- Traumatic separation and refugee and immigrant children: Tips for current caregivers – ТРАВМАТИЧНЕ РОЗЛУЖЕННЯ ТА ДІТИ БІЖЕНЦІВ ТА ІМІГРАНТІВ: ПОРАДИ ДЛЯ ОПІКУНІВ
Japanese
Russian
- Age-related reactions to a traumatic event – Соответствующие возрасту реакции на травму
- After a crisis: Helping young children heal – После кризиса: Как помочь детям исцелиться
- Talking to children about war – Как говорить с детьми о войне
- Traumatic separation and refugee and immigrant children: Tips for current caregivers – ТРАВМАТИЧЕСКОЕ РАЗДЕЛЕНИЕ СЕМЕЙ - ДЕТИ-БЕЖЕНЦЫ И ИММИГРАНТЫ: РЕКОМЕНДАЦИИ ДЛЯ ВРЕМЕННЫХ ОПЕКУНОВ
- Psychological first aid (PFA): Parent tips for helping infants and toddlers – Рекомендации родителям детей грудного и ясельного возраста в условиях последствий чрезвычайных ситуаций
- PFA: Parent tips for helping pre-schoolers – Рекомендации родителям дошкольного возраста в условиях последствий чрезвычайных ситуаций
- Parent tips for helping school-age children – Рекомендации родителям школьников в условиях последствий чрезвычайных ситуаций
- PFA: Parent tips for helping adolescents – Рекомендации родителям детей подросткового возраста в условиях последствий чрезвычайных ситуаций
- Helping young children with traumatic grief: Tips for caregivers – Помощь маленьким детям с травматическим горем: Советы для лиц, осуществляющих уход за детьми
- Helping school-age children with traumatic grief: Tips for caregivers – Помощь детям школьного возраста, переживающим горе: Советы тем, кто оказывает помощь
- Helping military children with traumatic grief: Tips for parents – Помощь детям военнослужащих, переживающим травму утраты: советы для родителей
- Understanding child trauma and resilience: For military parents and caregivers – Понимание детской травмы и устойчивости: для военных родителей и опекунов
Talking to children about war
Children and young people have many questions about war. These resources, available in Dutch, Finnish, and German provide various information for the general public on how to commuincate to children about war.
Finnish
Media Information for wider population (Finnish)
These guidelines can guide to the correct response to violence when displayed in various forms of media and determine between fact or opinion into whats being reported in the media. Expand to learn more.
Guidelines (French)
Guidelines, kits, frameworks, and programs for provide mental health and psychosocial support and awareness during emergencies and times of stress. Expand to learn more.
- CPI guidelines on mental health and psychosocial support in emergencies
- Advocacy kit – CPI guidelines on mental health and psychosocial support in emergencies
- Psychological first aid: Guide for field actors
- Do what matters in times of stress: An illustrated guide
- The Common Monitoring and Evaluation Framework for mental health and psychosocial support in emergencies
- Problem Management Plus (PM+): Individual psychosocial support for adults affected by distress in adversity-prone communities
Support for hosting refugees (Dutch)
When refugees and asylum seekers arrive in a new country, they not only have to find their way in a new culture, but also arrange all kinds of practical things, such as handling all the paperwork and looking for a job. These guidelines are for receiving people who are starting a new life in your area. Expand to learn more.
Psychological first aid (Ukrainian)
Psychological First Aid is an evidence-informed modular approach to help children, adolescents, adults, and families in the immediate aftermath of disaster, terrorism, or war. Expand to learn more.
Sites that offer an overview of resources in Ukraine
The links below are a collection of information that may be of help to survivors or trauma professionals. Resources are available in various languages. Expand to learn more.