Operators at the nation's largest 911 hub were forced to use pen and paper to communicate emergencies to dispatchers this week when a piece of the new system stalled, the latest glitch in the $2 billion effort to modernize New York City's aging system that failed during the Sept. 11 attacks. City officials said no noticeable delays were reported. "The replacement of any large complex system invariably will have kinks that need to be worked out," spokesman John McCarthy said. "That is why backup systems and procedures are in place to ensure incoming calls are taken and responded to without any noticeable delay." More.
NYC 911 System, Updated After Lessons Learned On 9/11, Still Faces Glitches